Privacy Policy – BIO BAG

At BIO BAG, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

• Personal Information: Your name, phone number, email address, billing address, and shipping address.

• Order Information: Products purchased, order details, and delivery information.

• Payment Information: Information needed to process your payment. Payment details may be processed by the relevant payment provider. We do not intentionally store complete payment card details on our own systems.

• Technical Information: Information such as your IP address, browser type, device information, and website usage data, where collected through our store or its technologies.

• Customer Support Information: Messages, complaints, product claims, and other information you provide when contacting us.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders.

• Arrange shipping and deliver products to your address.

• Contact you about your order, including through phone calls, SMS, or email.

• Process eligible returns, replacement requests, and refunds.

• Respond to questions and provide customer support.

• Improve our products, website, and shopping experience.

• Prevent fraud, protect our store, and meet applicable legal requirements.

• Send promotional messages where permitted by law and your preferences.

3. Cash on Delivery and Payment Information

If you select Cash on Delivery (COD), we use your name, phone number, address, and order details to confirm and deliver your order and collect payment.

For online payments, where available, payment information may be handled by the relevant payment service provider. The provider's own privacy policy and security practices may apply.

4. Sharing Your Information

We do not sell your personal information to third parties. We may share necessary information with trusted service providers when required to operate our business, including:

• Shopify: To operate and manage our online store.

• Courier and delivery companies: To deliver your orders.

• Payment providers: To process payments where applicable.

• Technical and business service providers: To maintain, secure, and improve our store.

• Legal or government authorities: Where disclosure is required by law or necessary to protect our legal rights.

These parties may process information according to their own policies and applicable requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website traffic, and improve your shopping experience. Some cookies may be provided by Shopify or third-party services.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no website or electronic transmission can be guaranteed to be completely secure.

Your information may be stored or processed by Shopify and our service providers in locations outside Pakistan, subject to their practices and applicable laws.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for order fulfilment, customer service, business operations, recordkeeping, dispute resolution, and legal obligations. When information is no longer needed, we take reasonable steps to delete it or otherwise handle it appropriately.

8. Your Privacy Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. Some information may need to be retained to fulfil orders, maintain required records, resolve disputes, or comply with legal obligations.

To make a privacy-related request, please contact us using the details below.

9. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services. BIO BAG is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before sharing your information with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements. Any updates will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Store Name: BIO BAG
Address: Commercial Area, Bahawalpur, Pakistan
Phone: 03005118925
Email: biobags03@gmail.com

We will review privacy-related requests and respond as reasonably practicable and as required by applicable law.