Return, Refund & Replacement Policy

At BIO BAG, customer satisfaction is important to us. If you receive a product with an issue, please contact us so our team can review your claim.

1. Reporting a Product Issue

If your product arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days of receiving your order. Please provide your order number and clear photos or videos showing the issue.

2. Claim Review and Approval

Our team will review the information you provide. A replacement will be offered for eligible claims that are reviewed and approved.

3. Replacement Policy

If your claim is approved, BIO BAG will arrange to send you a new replacement product. We generally prefer replacement over a refund.

4. Replacement Delivery Charges

The customer is responsible for paying the delivery charges for the replacement shipment.

5. Standard Returns

Eligible return requests must be submitted within 7 calendar days of receiving the order. Products should be unused and in their original condition, with original packaging where applicable. Please contact us before sending any product back.

For standard eligible returns, the customer is responsible for return shipping costs.

6. Refunds

BIO BAG's preferred resolution is to provide a replacement rather than a refund. If a refund is considered appropriate and approved in a particular case, our team will communicate the refund method and expected processing time to the customer.

7. Contact Us

For product issues, return requests, or replacement claims, contact us:

Email: biobags03@gmail.com
Phone: 03005118925
Address: Commercial Area, Bahawalpur, Pakistan